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Nursing Home Resident Debt Collection Service. The most effective solution to getting paid faster.

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5 tips when hiring a debt recovery or debt collection agency

retrieve-lost-moneyWhile there are smart ways to avoid the debt collection process, sometimes you have to hire a professional. After all, you have your business to run and dealing with delinquent accounts can be draining on your resources, time, and patience.

That said, not every debt collection agency is created equal and not every agency is right for your unique business. Here are a few things you should consider when selecting a partner in the process.

  1. Do the Research
    Debt collection agencies often specialize in certain areas. Some, for example, excel in securing funds from large companies while others do well working with small businesses or home-businesses. If at all possible, find out what sort of debtors the collection agency most often deals with and what sort of businesses it serves. Resident Receivables deals exclusively with Long Term Care Facilities.
  2. Verify the Agency Can Operate in the States You Operate Within.
    Different states and localities have different rules for debt collection agencies. Make sure the one you want to hire is bonded, licensed, and adheres to the rules of the Fair Debt Collection Practices Act.
  3. Ask if the Agency Uses “Skip Tracing”
    Unfortunately, sometimes debtors skip town. To combat this practice, good collection agencies use what is known as “skip tracing”, which means that they use and have access to several databases that allow them to locate a debtor who has left no forwarding address. This is especially important if you’ve been personally contacting your debtor and have been routinely ignored.
  4. Make Sure the Agency Has Working Relationships with Reputable Attorneys
    There may come a time where the Agency will pursue litigation on your behalf. Either recalcitrant debtors or Estates of Debtors, to pursue your money owed. Working with an Agency that maintains contracts or who hire Attorneys with good work ethic and stellar reputations, will best serve you in Court. Make certain that the Agency maintains legal coverage in all the counties and municipal districts you serve.
  5. Compare Fees and Contingency Costs
    Once you’ve found a few collection agencies that might work for your business, it’s time to look into their costs. Here, it’s worth noting that the way in which agencies charge for their services can be very different and you should choose the one that’s right for you. Some common payment structures are as follows:

Flat Fee: A straight-forward cost usually associated with “pre-collection” fees and usually fairly small. This flat fee is generally offered early in the debt collection process.

Contingency: This is the most typical arrangement. Most debt collectors use a “No Collection - No Fee” model and charge somewhere between 25% and 45% of the total amount for collection, depending on the particulars of the account (such as how old it is, how many contacts have been made, etc.).

For Nursing Homes and Supported Living Facilities, it is important that your Agency negotiates a fair rate (or like Resident Receivables, no rate at all), on collections on Public Aid/Medicaid payments.

One thing to keep in mind is no matter what, once you’ve hired a debt collector, you will not be receiving the full and total amount you’re owed. For this reason, it’s recommended you exhaust your other options before hiring one, like writing your own Demand for Money Owed first.

That said, dealing with debtors can be frustrating, slow, and mentally taxing. It can drain your resources. When you have no other recourse, it’s best to hire a debt collector, best suited for your business, instead of simply letting your debtor get away with not paying you

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DO YOU

Do you have former or current residents who owe you significant amounts of money but refuse to pay no matter how many demands you make?
Do you have a number of smaller debtors who together threaten to undermine the cash flow of your business?
Whether you are a large enterprise or a sole provider, cash flow and effective credit control are crucial to the success of your business.
We at Resident Receivables have been providing debt collection services since 1996, with experience of all payer types.
We know what we are doing.
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